4.1-return policy

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Return policy

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If you change your mind, you can return your items within 14 days of delivery: you need to register your return request online and post the items within 14 days of delivery.

Returned product must be in its original condition, tags and packaging included.

Important: Each returned item must have the security seal intact; in case of the broken or missing device, the return will be considered as not acceptable and the product will be returned to the Customer.
The company is not liable for user misconduct and/or carelessness in filling in the return formats or for damages attributable to the courier and/or carrier that will be chosen at the user's discretion and cost.

You must complete the Online Return Process through your account to register your return on our system (see section "How to request a refund" for more details).
If your return does not comply with our Return Policy, it will not be possible to accept it and we will send the items back to you with no credit.